04 May Our 5 reasons why it’s better for customers to pay by Direct Debit
As a small business provider, we can make things a whole lot easier for our customers by offering the option of Direct Debit.
Making life easier for our customers is at the heart of The VA Team’s customers services, and one way to make things a whole lot easier for customers is by offering you the ability to pay by Direct Debit.
We probably all know what Direct Debit is, in principle. But have you ever sat down to think about the core value to you the customers? It’s not just another run-of-the-mill way for to pay, in fact, it’s a way to process payments that adds a whole bundle of benefits to customers – benefits that add to the value and quality of service we’re already delivering.
So, to help you understand the true value we are offering our customers, we’ve pulled together The VA Team’s top 5 reasons for Direct Debit.
- It’s easy to set up
Everyone loves ease of use. A payment method that’s fast and hassle-free is a big selling point to anyone, and setting up Direct Debit payments couldn’t be easier.
We have made it as easy as you simply enter the bank details online and you authority us to take payments from their bank account when required. It’s as simple as that.
- It saves time for you the customer
We know that customers all lead busy lives and finding the time to stay on top of bills can sometimes be a challenge. With payments set up using Direct Debit, everything happens automatically and efficiently.
Once payment mandate is set up, you don’t have to do anything more. It’s this ease of use that’s resulted in 80% of businesses having at least one Direct Debit and the average person having six! Customers won’t waste time with cheques or online banking, and there’s no need for them to remember when payment is due. You just collect the right amount of money on the agreed date.
- It takes away the hassle of late payment
There are always times when customers forget to pay you on time. We’ve all been there, but late payments needn’t be an issue – with Direct Debit, the customer pays on time, every time.
With agreed payment dates, and the whole process of a collection taken care of automatically, customers need never miss a payment again. That means no disruption to the customer’s service, no awkward chase-up emails and no embarrassment for the customer when being asked to pay their bill on time in the future.
- It’s secure and protected by the Direct Debit Guarantee
Using the Direct Debit system is an extremely safe way to pay, with modern encryption and secure firewalls used to protect customer information.
Bank account details are encrypted at source, so customers can rest assured that their data is safely stored and that every possible effort is taken to keep their bank details secure.
All payments are covered by the Direct Debit Guarantee. This gives customers complete cover for payments made in error or taken fraudulently, making Direct Debit by far the safest payment method for UK consumers to use.
- It gives customers piece of mind
Direct Debit is one of the safest and most reassuring ways of paying your bills. No added Banks charges. And it’s flexible enough that you can cancel the Direct Debit yourself very quickly.
The Direct Debit Guarantee protects you and your money. It’s offered by all banks and building societies that take part in the scheme.
If you keen to set up your Direct Debit give our team a call on 0203 474 0859.