In this digital age we live in, Live web chat solutions provide small businesses with a new way to interact with customers. Specifically, businesses can use live web chat to gather sales leads, provide customer support and better understand user behavior. Instead of filling out forms, customers interact with a dynamic Live company representative. When...
What’s the difference between call handling and call answering? At first glance there doesn’t seem too much of a contrast between the two services, there is, however, a very subtle yet distinct difference that can make a big impact on your business depending on what your individual needs are. What exactly are the two services?...
When you hear the word “concierge,” you probably picture white-gloved butlers and valets servicing a well-heeled clientele at five-star hotels and restaurants. However, that is not the case in this day and age. Do you feel that your diary is one long to do list that never seems to be completed? Are you constantly finding...
Owning and managing a small business can be very rewarding. Every decision is finalized by you, you can control every aspect of your employment, giving you a freedom like no other. But it is those decisions that can make or break even the best of business plans. Knowing when to expand is one such decision. Do...
Do you find yourself looking for that 25th hour of the day? Running a small business is difficult, every action and decision is planned out days perhaps even weeks in advance. But even the best planning can still leave you chasing that elusive 25th hour, that magical hour that if found would mean you will...
