Reclaim your time so you can focus on doing what you do best with The VA Team.

We’re a group of experienced experts in various fields, from business administration to customer service – and beyond.

Our History

The VA Team is an award-winning Virtual Assistant and Call Answering service provider, offering a wide range of virtual services to suit your business’ need. We’re passionate about our service and offer bespoke support packages to help you keep delivering the personal touch to your customers and clients. Our business is all about giving you the hours back you need to make your business a success.

Founded by Kenneth Pote in 2014, The VA Team has gone from strength to strength, providing a wide range of services to suit the evolving needs of our clients.

Acquiring Virtual Typing Services in 2016, followed by Call Team in 2017. That year, The VA Team presented for the first time at London’s prestigious Business Show – where we will be showcasing our promises to our Customers in November 2021 and speaking on one of the Stages about ‘Working Smarter not harder’ at London Excel.

2021, Brought a great opportunity for The VA Team, to be interviewed in a feature about outsourcing and virtual assistance in James Caan’s “Your Business Magazine 2021”

We make things simple by taking on work that allows you to focus on what you do best. We’re flexible, efficient and experts in what we do.

For so many small businesses, the hardest job is balancing everything that’s expected of you.

As a small business ourselves, we understand that.

We also know that keeping costs low is really important. That’s why we work with every client to build a personalised package that is an investment in growth, not just an expense.

Our Awards

August 2020, we were awarded the 2020 Southern Enterprise Award for the Best Virtual Assistance & Call Answering Provider – UK” sponsored and hosted by SME News
In January of 2021, we were awarded the “Award of Excellence” by the South East Star, in partnership with e2media, in the field of Virtual Assistance and Call Answering Services. 
In February 2021, we were awarded “Call Answering Service Provider of the Year ” by the Corporate LiveWire Innovation & Excellence Awards 2021.  
In 2021 we were awarded “Virtual Assistant & Call Answering Service provider of the year ” by the Global 100.  
In 2022 we were awarded again “Call Answering Service Provider of the Year – UK” by the Global 100.  

Our Philosophy

The VA Team’s exists to enable our customers to reclaim their time so they can focus on doing what they do best.

We are a group of experienced and professional experts in various fields, from call answering to full streamlining of business administration, customer service and beyond.

Our Vision

Our vision is to be the Number One virtual business in the UK. We want to be recognised as the authority on virtual support services, and to become even more well-respected for our virtual assistant and virtual reception business.

Our mission

Our mission is to provide tailor-made virtual business management and support services to business owners. Acting as if we’re part of their team, we provide the tools, structure and support to allow our customers to take the time they need to focus on growing their business.

Our Values

Our values include:

  • Incomparable integrity – we’re more than just honest; we uphold the highest ethical and moral standards. We hold ourselves accountable for doing an exceptional job, and we never break our promises. We’re respectful of both our customers and our colleagues.
  • Resourcefulness – we’re ‘solution-driven’, ‘can-do’ people, always searching for the right information and exploring the best ways to get the outcome you need. We love finding alternative approaches when your ‘plan A’ isn’t possible.
  • Professionalism – we represent the VA Team and our clients in a professional and appropriate way, from our telephone manner to our appearance and demeanour at meetings or events.
  • Punctuality – we’re sticklers for timeliness. Your tasks will be completed on time – or sooner. We’re usually the ones arriving early at meetings.
  • Your ‘Plus One’ – we’re your right-hand-people, lightening your workload, never adding to it
Our "Why?"

We want to offer our decades of experience in administration and organisation – as well as our business acumen – to help businesses grow and succeed. Exceptional reliability, organisation and persistence are in our DNA. We particularly specialise in providing competent support to solo entrepreneurs wearing multiple hats, and we can truly say with confidence that ‘we’ve got your back’. Ask any of our clients.

Virtual Assistant Berkshire, UK Virtual Assistant Service Provider

The VA Team

Managing Director

Kenneth Pote

Senior Virtual Assistant

Kate Campbell

Online Virtual Assistant

Deborah Jackson

Online Virtual Assistant

Karen Semadeni

Online Virtual Assistant

Tara Egan

Online Virtual Assistant

Deerinda Belgin

Online Virtual Assistant

Cath Wiles

Online Virtual Assistant

Joseph Campbell

OUR LOCATIONWhere to find us

Ptarmigan Heights
RG12 8AB

GET IN TOUCHSocial links
The VA TeamContact Details
OUR LOCATIONWhere to find us

Ptarmigan Heights
RG12 8AB

GET IN TOUCHSocial links

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UK Based Virtual Assistant

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