In this digital age we live in, Live web chat solutions provide small businesses with a new way to interact with customers.
Specifically, businesses can use live web chat to gather sales leads, provide customer support and better understand user behavior.
Instead of filling out forms, customers interact with a dynamic Live company representative.
When questions arise, some solutions can send information directly to your sales or support teams.
Small businesses need to engage with more people and create more conversion opportunities and the best way is by using live chat on our websites.
Live chat is a great tool for any website, but only if you use it properly. Here are our ideas on how this can benefit your and your business.
Quicker Customer Service
Good customer service is the main point of live web chat, so you need to make sure you’re willing to commit to it. That means knowing the hours your customers will be online and always having someone available to respond during those hours. If you can do that, your customers will be impressed by how easy it is to get the answers they’re looking for.
Live Chat Autoresponder
Speed is key, no-one wants to phone through to customer service and then spend half their time on hold, and they don’t have the time to send emails back and forth with you. A lot of questions are quick and easy to answer by live chat, giving customers exactly what they need in just a few seconds.
Eliminate the time wasters
Over half of all the enquiries captured saw a similar conversation to this.
I want a website like this – How much? From experience this type of question normally comes from someone who’s just had an idea and they thought they’d have a quick google to do some research. Or they looking for a job and what to speak to someone and get them to agree a meeting.
Sometimes, a customer just wants to know you’re there for them. Like a shop assistant, the presence of live chat helps the customer shop in peace, knowing that if they need help they can get it at any time.
At the end of the day, it’s all about creating conversions, and that’s exactly what all this leads to.
Giving your customers the ability to ask for help without wasting their time will make them feel appreciated, and more likely to use your service than spend time trying to figure out a different one.
The VA Team Ltd offers this professional service with our recommended tool that can easily be installed on any WordPress and HTML site. Just go to our site and ask us how, and see for yourself.